Personalised Artwork: We will work with you until you are happy with your artwork this can take a few weeks, please contact us with your order number if you need your artwork by a specific date.
Damaged in transit
Customer service is extremely important to us, and we want our customers to be 100% happy with their purchase. If you have a problem with any of our products, please do let us know and we promise we’ll do whatever we can to make things right.
If an item arrives damaged, please let us know within 7 days. We will endeavour to send a replacement (or otherwise agreed to resolution) as soon as possible. Please don't dispose of anything; keep all original packaging, and we may also ask you to send photographic evidence of the damage.
Please contact us as soon as possible after receipt of your order to let us know you wish to return your item(s). Package the item carefully and send it back to us within 14 days of receipt of the order (we recommend you use a signed-for delivery service with proof of postage).
Please note that you will have to bear the cost of returning the product. On receipt of the returned item, we will process a refund via Paypal, or direct to your card (depending on how you paid for your order). You will receive an email notification when the refund has been processed.
Unfortunately, some items are non-cancelable and non-refundable:
Anything that’s made to your specific requirements (ie: outside of standard customisation options offered by us to all customers), is personalised or otherwise can't be resold due to a bespoke element.
Creative pieces that are specially commissioned and approved at the digital proofing stage are non-refundable and non-cancelable.
To avoid disappointment, please check whether an item is cancelable or non-cancelable before ordering.
Can you offer Corporate orders?
Please get in touch using the 'Corporate Gifting' page.
Do you offer any of your products on a wholesale basis?
Yes, we do. Please get in touch using the 'Contact Us' page.
I've got another question which isn't covered here...
Please get in touch using the 'Contact Us' page and we will endeavour to answer any query you might have or help with any special requirements.
The Original Carvolution® Company is the trading name of Your Life in Gifts LTD
VAT: 215945010 • Company number: 9495527 Registered in England & Wales